Terms of Service
I can provide a sample sew out for the customer on new designs. The cost of the sewout is $10.
If you don’t need a sewout I can take a digital photo and email it. You can ask how long the turnaround process takes. I don't begin work until the customer approves the logo and the payment is made. All orders must be paid in full before the order can be moved into production. If you pay via check, the turnaround time will not begin until your check clears our financial institution. Good communication is the key to getting good embroidery for you.
If you need a Rush order, let me know. I considered Rush order to be about 1 - 3 days
Customers should supply artwork via email, or via website, in the form of a vector image, PDF, BMP, or JPG. Please provide the art at a minimum of 300 DPI. If artwork supplied requires typesetting, changes, touch ups, I will contact you and update the price on the Estimate. I reserve the right to modify the artwork and charge accordingly. If requested, I will provide you with a sample sew out for approval ($10) before sewing on the actual garments.
Digitizing fees start at a minimum of $35.00 for chest or cap locations. Large full front or backs could range between $80 to $100 depending on how detailed the design is. Original digitizing is a one-time fee. However, if edits need to be made at a later day, a $25 edit fee will be added on to your order. The following are not considered desirable: photocopies, pen and/or pencil drawings, business cards, letterheads. Although we can digitize these, the quality is only as good as the material you supply us with. Please provide us with the best top-quality art you can.
Please, check the for any misspellings, or errors of any kind with customer supplied artwork and files. Although we do our best to catch these errors and point them out to you, we may not catch them all.
You must own your logo or have permission to use it. I do not accept pictures from internet or websites.
Cancellations & Refunds
Oak Embroidery all sales are final, and cancellations will not be accepted once your job moves into production, which is the day after we receive full payment and signed approval of quote and proof.
All Sales are Final.
Items should be paid and picked up
If a customer fails to accept delivery or pick up a product within 30 days of the order date or invoice, Oak Embroidery will
consider the property abandoned and has the right to sell, dispose of, or use any such products in any way it chooses.
Copyrights & Ownership
In accordance with copyright laws, a design is the property of the designer; said design cannot be reproduced in any way, without the written consent of the owner. All drawings, artwork files, color separations, films, screens, proofs & other visual presentation materials supplied by Oak Embroidery shall remain the property of Oak Embroidery and may be shown in printed or online portfolios. Final artwork & concepts may not be given to other artists to alter, reproduce or post online in any way without the express written permission of Oak Embroidery.
Customer supplied items
I will embroider at the customers’ supplied items at my own discretion. The customer understands that Oak Embroidery maintains the highest degree of quality and workmanship. However, we cannot always prevent or control a failure of the embellishment equipment or unexpected results on items that we do not provide. Problems rarely occur, but you need to be aware of this possibility. If you supply an item, then you accept the risk. Oak Embroidery is not responsible for replacement or cost of customer supplied goods if they become damaged in the process of embellishment.
Care instructions for your embroidered Item
All embroidered garments should be washed with a mild detergent and cold or warm water.
If bleach is required for washing, a small amount of chlorine bleach can be used.
Non-chlorine bleach in accordance with product instructions is preferable. Delicate wash cycle.
Remove promptly after wash cycle completion.
Never leave any piece of embroidered clothing soaking or in water or lying in a pile when wet.
Do not wring out the embroidered articles.
Do not rub stained embroidery.
Use low heat for drying. NEVER high heat